Kimberly Putz
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How do I submit my product images?
The onboarding process with Label Insight is free to all suppliers. First, you will need to register for an account. If you need help registering, please refer to this helpful video: How do I regis...
How can I remove a product from a past Expo?
We are not able to remove any products from the Natural Products Expo Connect Directory. If you’d like to remove any past products, please reach out to Alex Otus at Alexander.Otus@informa.com or Em...
What are the image requirements for Expo submissions?
Quick Note: To guarantee that your products will make it into the product directory in time for the show, the deadline for submissions for Expo East 2020 is September 7th. You can submit your produ...
Label Insight Artificial Ingredients FAQ
How does Label Insight determine which ingredients are from natural sources versus artificial sources? Label Insight always aligns to established regulatory and legal documentation whenever possibl...
What is Customer Admin?
Customer admin is a tool that is available to our premium users. The customer admin tool will allow you to be able to perform certain administrative actions within our platform, such as inviting ne...
What Permissions Can I Give With Customer Admin?
The permissions you will be able to give to users will depend upon what applications your organization has access to. Onboard All users will automatically have access to Onboard upon registration....
How Do I Access Customer Admin?
If you have the customer admin permissions turned on, then you will be able to access the admin portal by clicking on your e-mail in the upper right hand corner. There will be a button labeled “Adm...
How do I change my password?
If you have forgotten your password or would like to update your password for your Label Insight account, follow these steps. 1. When you are in the log-in screen, select the "I forgot my password"...
Why are my products under the “Products with Issues” tab, and how do I resolve the issue?
Once you submit your images, they will be reviewed by our Image Processing team. If any issues are found with your images (missing a marketing image or the packaging flat, no visible UPC, low resol...
I uploaded for Expo last year, do I need to re-upload my images for this Expo?
Yes. Each Expo show has its own independent database, so we ask that you re-upload any products from last show. This is the quickest, most efficient way to get your products ready for your Connect ...