Kimberly Putz
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What is Customer Admin?
Customer admin is a tool that is available to our premium users. The customer admin tool will allow you to be able to perform certain administrative actions within our platform, such as inviting ne...
What Permissions Can I Give With Customer Admin?
The permissions you will be able to give to users will depend upon what applications your organization has access to. Onboard All users will automatically have access to Onboard upon registration....
How Do I Access Customer Admin?
If you have the customer admin permissions turned on, then you will be able to access the admin portal by clicking on your e-mail in the upper right hand corner. There will be a button labeled “Adm...
What are the image requirements for Expo submissions?
Quick Note: To guarantee that your products will make it into the product directory in time for the show, the deadline for submissions for Expo West 2020 is February 18th. You can submit your produ...
How do I change my password?
If you have forgotten your password or would like to update your password for your Label Insight account, follow these steps. 1. When you are in the log-in screen, select the "I forgot my password"...
Why are my products under the “Products with Issues” tab, and how do I resolve the issue?
Once you submit your images, they will be reviewed by our Image Processing team. If any issues are found with your images (missing a marketing image or the packaging flat, no visible UPC, low resol...
How can I remove a product from a past Expo?
We are not able to remove any products from the Natural Products Expo Connect Directory. If you’d like to remove any past products, please reach out to Emma Karp at Emma.Karp@newhope.com. She can a...
I uploaded for Expo last year, do I need to re-upload my images for this Expo?
Yes. Each Expo show has its own independent database, so we ask that you re-upload any products from last show. This is the quickest, most efficient way to get your products ready for your Connect ...
I submitted my products but they haven’t gone anywhere yet. What do I do?
After you submit your products, they go into a queue to await review by our Image Team. Once this occurs, there is no further action needed from you. Your products will likely stay in this process ...
How will I know my products are ready for Expo?
Once your products receive the "clock" icon (shown below), they are being reviewed and processed. That is the final stage in the Label Insight platform- no further action will be required from you ...