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Kimberly Putz

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Latest activity by Kimberly Putz
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    Kimberly Putz created an article,

    What Permissions Can I Give With Customer Admin?

    The permissions you will be able to give to users will depend upon what applications your organization has access to. Onboard All users will automatically have access to Onboard upon registration....

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    Kimberly Putz created an article,

    How Do I Access Customer Admin?

    If you have the customer admin permissions turned on, then you will be able to access the admin portal by clicking on your e-mail in the upper right hand corner. There will be a button labeled “Adm...

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    Kimberly Putz created an article,

    What is Customer Admin?

    Customer admin is a tool that is available to our premium users. The customer admin tool will allow you to be able to perform certain administrative actions within our platform, such as inviting ne...

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    Kimberly Putz created an article,

    How do I change my password?

    If you have forgotten your password or would like to update your password for your Label Insight account, follow these steps. 1. When you are in the log-in screen, select the "I forgot my password"...

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    Kimberly Putz created an article,

    How do I submit my product images?

    The onboarding process with Label Insight is free to all suppliers. First, you will need to register for an account. If you need help registering, please refer to this helpful video: How do I regis...

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    Kimberly Putz created an article,

    Best Practices for Label Insight Ingredient Dictionary

    Attached is a helpful guide of some best practices for utilizing Label Insight's Ingredient Dictionary Tool for your SmartLabel Pages. 

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    Kimberly Putz created an article,

    Why are my products under the “Products with Issues” tab, and how do I resolve the issue?

    Once you submit your images, they will be reviewed by our Image Processing team. If any issues are found with your images (missing a marketing image or the packaging flat, no visible UPC, low resol...

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    Kimberly Putz created an article,

    I submitted my products but they haven’t gone anywhere yet. What do I do?

    After you submit your products, they go into a queue to await review by our Image Team. Once this occurs, there is no further action needed from you. Your products will likely stay in this process ...

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    Kimberly Putz created an article,

    Why am I being asked to submit my products for Expo?

    New Hope Network recommends uploading all your products in order to increase visibility of your products to all show attendees. When you submit your products, Label Insight extracts all the text an...

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    Kimberly Putz created an article,

    How can I remove a product from a past Expo?

    We are not able to remove any products from the Natural Products Expo Connect Directory. If you’d like to remove any past products, please reach out to Alex Otus at Alexander.Otus@informa.com or Em...