Submit a new Help Desk ticket by visiting https://helpdesk.labelinsight.com.
Use your Label Insight credentials to log in and select "Submit a Request" in the upper right-hand corner of your screen. Select a drop-down field that best describes your request. Be sure to include as much information as possible in your request.
You can also submit from within the portal by using the blue question mark in the top right corner.
If you need to submit a ticket for a specific product ID, click "contact" and fill out the ticket with as much detail as possible. Please include as much information as possible, and the UPC or product ID of the affected product. If there are multiple products experiencing the same issue, you can include all of the affected UPCs within a single ticket.
Before you submit your ticket, you can see if there is an article within our Help Desk which may answer your question more quickly. You can search for specific keywords within the search bar to search for relevant articles.
Once you submit your ticket, our Support team will review and respond shortly.